Test Blog

Take note with Customer Management

Keeping important notes on customers adds context to conversations, so you can make every person you help feel like your most important customer. With the new Customers section in your account, you can find, sort, and manage all your customers in one place. Jump into any customer’s Profile and enjoy a freshly redesigned view of all their details!

Per-Mailbox Chat Availability

Now you can set your chat availability on a per-Mailbox basis instead of being available across all Mailboxes and associated Beacons. It’s super handy for staffing different Mailboxes at different times or having specific people provide chat support for particular products or services.

You’ll find that the new Custom option in your Chat Availability menu gives your Users much finer-grained control over chat support across your account.

Messages keep getting better

We’ve made a ton of great improvements to the new Messages feature in the last few weeks, taking all the powerful email, live chat, and self-service elements of Beacon and adding the ability to proactively reach out to the right people at the right moment. If you aren’t already using Messages, this overview is an excellent starting point.

Here’s what’s new in Messages:

• More flexible Message triggers: Use a single trigger to show a Message across a range of website addresses with wildcard URLs, now supported in the Specific URL and Last Page Viewed conditional trigger types.
  For example, if you’d like to show a Message to any visitor who views your pricing page after reading your product update blog posts, a single * wildcard character can match any blog page — for example, www.mywebsite.com/blog/product-updates/*. No need to add each individual post as a trigger!
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